Terms of Service

These Terms of Service ("Terms") apply when you use Restroship: the customer ordering app, the driver delivery app and this website. The service is provided by Engagency AS (org. no. 927 462 435) ("Restroship", "we"). By creating an account or using the app you accept these Terms. Restaurants using the Restroship back office have a separate agreement with us.

1. The service

Restroship provides a platform that lets restaurants offer ordering, payment and delivery through apps that may carry the restaurant's own name and branding. You connect to a restaurant by scanning its QR code or opening its invite link. We may change, improve or discontinue features of the platform over time.

2. Your account

• You sign in with your phone number and a one-time code.
• You must give correct information and keep your phone and codes secure.
• You are responsible for activity on your account.
• You can delete your account at any time in the app (Account → Settings → Delete account) or on the delete account page.

3. Orders are contracts with the restaurant

When you place an order, your contract for the food and delivery is with the restaurant, not with Restroship. The restaurant sets its menu, prices, fees, opening hours, delivery areas and delivery times, and is responsible for preparing and delivering your order, food safety, allergen information and the accuracy of its menu. Restroship only provides the technology that passes your order to the restaurant.

4. Payments and refunds

• Card payments are processed by Stripe on behalf of the restaurant. Cash payments are made to the restaurant's driver.
• Refunds, cancellations and complaints are handled by the restaurant. Contact the restaurant directly about a missing, late or wrong order. Your consumer rights against the restaurant are not affected by these Terms.

5. Drivers

• The driver app is for drivers invited by a restaurant. Your working relationship (employment, contracting, pay) is with that restaurant, not with Restroship.
• You must follow traffic laws and drive safely. Do not use the app in a way that distracts you while driving.
• Location sharing is required during active deliveries so the restaurant and customer can follow the delivery.
• Customer information you receive may only be used to complete that delivery. Cash collected must be settled with the restaurant according to its rules.

6. Acceptable use

You must not:

• place fake or fraudulent orders, or use payment methods you are not allowed to use;
• harass, threaten or abuse restaurant staff, drivers or customers, including in chat;
• misuse other people's personal data;
• try to access accounts, data or systems you are not authorised to use, or disrupt, reverse engineer or overload the service;
• use the service for anything unlawful.

We or the restaurant may suspend or close accounts that break these rules.

7. Liability

We work to keep the service available and secure, but it is provided "as is" and may sometimes be unavailable or contain errors. Restroship is not responsible for the restaurant's food, prices, deliveries or refunds. To the extent permitted by law, we are not liable for indirect or consequential loss, and our total liability to you is limited to the amount you paid through the app in the three months before the claim. Nothing in these Terms limits liability that cannot be limited by law, or your mandatory rights as a consumer.

8. Privacy

How we handle personal data is described in our Privacy Policy.

9. Changes to these Terms

We may update these Terms. We will change the "Last updated" date and tell you in the app about significant changes. If you keep using the service after a change, the new Terms apply.

10. Governing law

These Terms are governed by Norwegian law. If you are a consumer, you also keep the protection of the mandatory laws of the country where you live.

11. Contact

Engagency AS, Østre Aker vei 203, 0975 Oslo, Norway. Email: navid@engagency.no. For help with the app, see Support.