Support
Last updated: September 28, 2026
Need help with the Restroship app? Email us at support@restroship.com[TO CONFIRM]and we'll get back to you, usually within two business days. For questions about a specific order, contact the restaurant directly.
Frequently asked questions
How do I connect to a restaurant?
Scan the restaurant's QR code with your phone camera, or open the invite link the restaurant sent you. The app opens and connects to that restaurant.
If you don't have the app yet, the link takes you to the App Store or Google Play. After installing, open the app and it connects to the restaurant automatically. If it doesn't, scan the QR code or open the invite link again.
I didn't receive my login code
- Check that your phone number and country code are correct.
- Wait a minute, then tap to resend the code. Codes can take a little time to arrive.
- Make sure your phone has signal and can receive SMS from unknown senders.
- If you requested several codes, only the newest one works.
- Still nothing? Email support@restroship.com[TO CONFIRM] with your phone number and the restaurant name.
Something is wrong with my order
Orders, payments, refunds and deliveries are handled by the restaurant. Please contact the restaurant directly — you can find its contact details in the app under your order or in Account → Support.
How do I delete my account?
In the app, go to Account → Settings → Delete account. You can also delete it on the web at Delete account. Deleting removes your Restroship account for all restaurants.